ISO 18295-1 2017 Management System for Customer Contact Centers - Internal Auditor Course

Description

ISO 18295-1 2017 specifies service requirements for customer contact centres (CCC). It specifies a framework for any CCC that aims to assist in providing clients and customers with services that continuously and proactively meet or exceed their needs. ISO 18295-1 2017 is applicable to both in-house (captive) and outsourced (third party operator) CCCs of all sizes, across all sectors and all interaction channels, including inbound and outbound. It specifies performance metrics (KPIs) as and where required. ISO 18295-1 2017 internal auditor course will help you learn how to initiate an audit, prepare and conduct audit activities, compile and distribute audit reports and complete follow-up activities. On successful completion of this course, you will be able to optimize your auditing skills with the internationally recognized ISO 18295-1 2017 standard and boost your audit capabilities. Also gain confidence in planning and performing an effective audit, as well as reporting and taking corrective action where necessary. ISO 18295-1 2017 internal auditor training course develops the necessary skills to assess and report on the conformance and implementation of processes based on ISO 18295-1 2017 standard. 

Who Should Attend?

• Anyone involved in the planning, implementing, maintaining, supervising or auditing of an ISO 18295-1 2017 quality management system
• Those who like to handle the role of an ISO 18295-1 2017 internal auditor in an organisation
• Employees of any organisation who wish to audit their organisation’s quality management system
• Those involved in second party audits such as vendor audits
• Personnel who wish to pursue career as an ISO 18295-1 2017 internal auditor 
• Expert advisors in quality management

Key Benefits

• Gain the skills to plan, conduct, report and follow up first and second party audits in accordance with ISO 19011 standard
• Learn skills to lead an internal audit team
• Identify the aims and benefits of an ISO 18295-1 2017 audit
• Interpret ISO 18295-1 2017 requirements for audit application
• Grasp the application of risk-based thinking, leadership and process management
• Acknowledge the correlation between ISO 18295-1 2017 standards and other standards and regulatory frameworks
• Learn the latest techniques in ISO 18295-1 2017 internal auditing
• Consolidate your expertise with the latest developments and contribute to the continuous improvement of the business
• Fill gaps in your professional knowledge

Learning & Evaluation Method

This is  a live and interactive course.  Once you purchase the course, our team will contact you to plan the training. No matter where you are located, we schedule the classes based on your convenience and time zone. You can plan to attend the training in sessions of 4 or 8 hr duration, based on how much time you can spend in a day.

Buy for group Are you planning to buy this course for a group? We have the best prices for you! Select ‘Buy for Group’ option and add to the cart. You will get a discount of 60 – 75% for a group of up to 10 participants. To make a group purchase, create your group name and add individual emails of up to 10 participants. Each participant will get the access to the course materials, exam and the certificate. We will arrange one live-online session for the entire group.